Effective Date: 14 September 2026
At Luxe Horizon, we respect your privacy and are committed to protecting the personal information you provide when using our website, booking our travel services, or communicating with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
I. Information We Collect
We may collect the following types of personal information
Contact Information: Name, address, email address, and phone number.
Travel Information: Passport details, visa information, travel preferences, booking details, dietary requirements, and accessibility needs.
Payment Information: Credit/debit card details. Payments are processed securely through third-party payment gateways, and Luxe Horizon does not store complete card details.
Technical Information: IP address, browser type, device information, website usage data, and information collected through cookies and similar technologies.
Communication Data: Records of correspondence, inquiries, requests, and communications with Luxe Horizon.
We collect this information to process bookings, arrange travel services, provide customer support, improve our services, and comply with applicable legal obligations.
II. How We Collect Your Information
We may collect personal information when you
Make a booking or request a travel service.
Contact us through our website, email, phone, or social media.
Subscribe to our newsletters or marketing communications.
Visit and use our website.
Provide information necessary to arrange your travel requirements.
III. How We Use Your Information
We use your personal information for the following purposes
Booking and Service Provision
To process bookings, arrange accommodation, transportation, excursions, tour services, and other travel-related services.
Communication
To send booking confirmations, travel updates, itinerary information, important service notifications, and respond to inquiries.
Marketing – With Consent
To send promotional offers, newsletters, and information about Luxe Horizon's travel experiences where you have provided consent. You may opt out of marketing communications at any time.
Website Improvement
To understand how visitors use our website, improve its functionality, and enhance the overall customer experience.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and legitimate requests from relevant authorities.
Supplier Communication
To provide necessary information to hotels, transport providers, tour operators, guides, and other travel-service suppliers so that we can fulfil your bookings.
IV. Data Sharing and Disclosure
Luxe Horizon may share necessary personal information with
Travel Service Providers: Hotels, airlines, transport providers, tour operators, guides, and other suppliers required to fulfil your travel arrangements.
Payment Processors: Secure third-party payment gateways for processing payments.
Legal Authorities: Where disclosure is required by law or necessary to protect our legal rights.
Marketing Partners: Where applicable and only with your consent.
We only share information that is reasonably necessary for the relevant purpose.
V. Data Security
Luxe Horizon takes reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include
Secure Servers: Using secure systems and restricted access.
Encryption (SSL): Protecting information transmitted through our website.
Access Controls: Limiting access to personal information to authorized personnel.
Security Reviews: Regularly reviewing our security practices to identify and reduce potential risks.
Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.
VI. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, resolve disputes, maintain business records, or comply with applicable legal and regulatory requirements.
VII. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and improve our services.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
VIII. Your Privacy Rights
Depending on the applicable laws in your location, you may have rights regarding your personal information, including
Access: Request access to the personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal information where legally applicable.
Restriction of Processing: Request that we limit the processing of your information in certain circumstances.
Data Portability: Request your information in a commonly used and portable format where applicable.
Objection: Object to certain types of processing.
Withdrawal of Consent: Withdraw consent for marketing communications at any time.
To exercise your privacy rights, please contact us using the contact details provided below.
IX. International Data Transfers
As Luxe Horizon works with travel-service providers and technology partners, your personal information may, where necessary, be transferred to or processed in countries outside your country of residence.
Where applicable, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.
X. Third-Party Websites
Our website may contain links to third-party websites, including websites of hotels, travel-service providers, payment providers, or other partners.
Luxe Horizon is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
XI. Children's Privacy
Luxe Horizon does not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent, where such consent is required by applicable law.
XII. Changes to This Privacy Policy
Luxe Horizon may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
Any updated version will be published on our website with the revised effective date.
XIII. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Luxe Horizon handles your personal information, please contact us
Luxe Horizon
Email: info@luxeshorizons.com
Phone: +94 77 869 6591
Address: 17/B,2 ,Maddegoda,Ganemulla.
XIV. Applicable Laws and Compliance
Luxe Horizon aims to handle personal information in accordance with applicable privacy and data-protection laws and regulations relevant to our business and our customers.
Where applicable, this may include principles arising from
General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA), where applicable
Australian Privacy Principles (APPs), where applicable
Sri Lankan data-protection and privacy legislation
Other applicable laws and regulations