Terms and Conditions
I. Introduction & Acceptance
Welcome to Luxe Horizon.
These General Terms and Conditions (“T&Cs”) govern your use of the Luxe Horizon website and any inquiries, bookings, or travel services arranged through Luxe Horizon.
By submitting an inquiry, requesting a quotation, or proceeding with a booking, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agreed to these T&Cs.
Luxe Horizon provides travel-related services primarily focused on Sri Lanka, including customised tours, accommodation arrangements, transportation, excursions, and other travel experiences.
II. Inquiry & Booking Process
Inquiry
Our website may provide an inquiry form where you can submit your travel preferences and contact details.
Submitting an inquiry does not guarantee a booking or availability.
Consultation & Booking
After receiving your inquiry, our travel consultants may contact you by email or telephone to discuss your requirements.
Based on your preferences, Luxe Horizon may prepare a personalised itinerary and quotation.
The quotation will outline the proposed services, itinerary, price, and applicable conditions.
Booking Confirmation
A booking is considered confirmed only after Luxe Horizon provides written confirmation and the required payment or deposit has been received.
The booking confirmation will include the agreed itinerary, services, total cost, payment instructions, and any specific booking conditions.
III. Payment Terms
Deposit
A deposit may be required to secure your booking.
The required deposit amount may vary depending on the itinerary, travel dates, accommodation, suppliers, and booking conditions.
The applicable deposit amount and whether it is refundable or non-refundable will be clearly communicated at the time of booking.
Balance Payment
The remaining balance must be paid according to the payment deadline stated in your booking confirmation.
Certain hotels, suppliers, or peak-season arrangements may require different payment deadlines.
### Payment Methods
- Payments may be made through the payment methods provided by Luxe Horizon.
- Where online card payments are available, payments may be processed through secure third-party payment gateways.
Luxe Horizon will not request or store your complete credit or debit card details directly where payment is processed through a third-party payment provider.
Currency
Prices will be quoted in the currency stated in your quotation or booking confirmation.
Currency exchange rates may fluctuate, and the final amount payable will be based on the terms stated in your booking confirmation.
Invoicing
An invoice or payment confirmation may be provided for confirmed bookings.
IV. Cancellations & Refunds
Client Cancellations
Cancellation conditions may vary depending on the itinerary, accommodation providers, transportation services, tour operators, and other suppliers involved.
The specific cancellation and refund conditions applicable to your booking will be provided with your booking confirmation.
Cancellation requests must be submitted in writing by email.
Any non-refundable payments or supplier cancellation charges will be deducted from the refundable amount where applicable.
Company Cancellations
Luxe Horizon reserves the right to cancel or modify a booking due to circumstances beyond its reasonable control, including force majeure, natural disasters, political situations, supplier failures, transportation disruptions, or other unforeseen circumstances.
Where appropriate, Luxe Horizon may offer an alternative arrangement, revised itinerary, or refund in accordance with the applicable supplier terms and booking conditions.
Refund Process
Approved refunds will generally be processed through the original payment method where possible.
Refund processing times may vary depending on the payment provider, bank, and relevant travel suppliers.
Some supplier payments may be subject to their own refund timelines and conditions.
V. Travel Documents & Insurance
Travel Documents
Clients are responsible for ensuring that they have valid passports, visas, permits, and any other documents required for their journey.
Clients should check applicable entry and visa requirements with the relevant authorities or embassy before travelling.
Travel Insurance
Comprehensive travel insurance is strongly recommended.
Insurance should, where appropriate, cover medical expenses, trip cancellation or interruption, baggage loss or delay, personal liability, and other travel-related risks.
VI. Liability & Disclaimers
Luxe Horizon acts as a travel organiser and/or booking agent and may arrange services provided by independent third-party suppliers, including hotels, transportation providers, guides, activity providers, and other travel businesses.
Luxe Horizon will make reasonable efforts to ensure that the services included in your confirmed itinerary are provided as agreed.
Luxe Horizon shall not be responsible for circumstances beyond its reasonable control, including severe weather, natural disasters, political unrest, strikes, transportation disruptions, government restrictions, pandemics, or other force majeure events.
Where a service is provided by an independent third-party supplier, that supplier may have its own terms, conditions, cancellation policies, and limitations of liability.
Nothing in these T&Cs is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
VII. Client Responsibilities
Conduct
Clients are expected to behave respectfully and responsibly throughout their journey.
Luxe Horizon reserves the right to take appropriate action, including terminating arrangements, where a client's behaviour creates a serious disturbance, threatens the safety of others, or causes significant damage to property.
Health and Fitness
Clients are responsible for considering their own health, fitness, and ability to participate in planned activities.
Clients should inform Luxe Horizon in advance of any relevant dietary, accessibility, or special requirements that may affect the travel arrangements.
Accurate Information
Clients are responsible for providing accurate and complete information during the inquiry and booking process.
Luxe Horizon is not responsible for problems resulting from incorrect or incomplete information provided by the client.
VIII. Intellectual Property
All content published on the Luxe Horizon website, including text, photographs, graphics, logos, designs, itineraries, and other materials, belongs to Luxe Horizon or its respective content owners unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.
IX. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka, unless otherwise required by applicable law.
Any disputes arising in connection with these T&Cs or services provided by Luxe Horizon shall be subject to the applicable legal and judicial processes of Sri Lanka.
X. Amendments
Luxe Horizon reserves the right to update or amend these Terms and Conditions when necessary.
Updated Terms and Conditions will be published on our website with the relevant effective date.
The terms applicable to a confirmed booking will generally be those communicated to the client at the time of confirmation, subject to any legally required changes.
XI. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact Luxe Horizon
Luxe Horizon
Email :[info@luxeshorizons.com](mailto:info@luxeshorizons.com)
Phone : +94 77 869 6591
Address: 17/B,2 ,Maddegoda,Ganemulla.